Owns the numbers, not just the schedule
Bookkeeping, payroll, invoicing, and reconciliation aren't handed off to someone else — she runs the finance side directly, in Xero and QuickBooks, alongside the operations she manages.
Team profile · operations & finance
Nyla Atienza
Business Manager — Operations · Workroom Asia™
4 operating roles across 3 industries
Teams of 4–5 led directly
Finance, ops & recruitment
Nyla is an operations and project manager who runs distributed teams, service delivery, and the finance and administrative functions behind them. She has led teams of four to five specialists across outsourcing operations, healthcare recruitment, and consumer services — owning daily performance, quality assurance, workforce scheduling, and escalations. She currently leads operations at Workroom Asia™, working alongside Nyrriel (Riri) Atienza.
The career path
Four roles, three industries, one job underneath: keep the operation honest.
Nyla's operating experience spans an outsourcing and staffing company, a healthcare recruitment operation, a consumer subscription service, and independent bookkeeping work — different industries, but the same core job every time: own the numbers, own the schedule, and make sure delivery doesn't quietly slip while nobody's looking. She currently applies that same discipline to Workroom Asia™, where she leads day-to-day operations alongside Nyrriel (Riri) Atienza.
Core expertise
Operations, finance, and the people running both.
Operations Management
Project Management
Team Leadership & QA
Bookkeeping & Financial Admin
Payroll Coordination
Accounts Payable / Receivable
Invoicing & Purchase Orders
Bank Reconciliation
Workforce Scheduling
Recruitment & Onboarding
SOP & Process Documentation
Reporting & Data Analysis
Core strengths
What she's actually good at, not just what she's done.
Direct people leadership
Has personally led teams of four to five specialists at a time, across customer operations and healthcare recruitment — daily performance, coaching, and escalations, not just headcount on a chart.
Builds the system, not just runs it
SOPs, trackers, and onboarding checklists she's built have replaced manual status collection across more than one operation — the kind of infrastructure that outlasts any one person on the team.
Cross-industry adaptability
Outsourcing, healthcare recruitment, and consumer subscription services all run on different rules — she's proven she can learn a new industry's compliance and service standards quickly and run it properly.
Compliance & recruitment discipline
Directed hiring strategy and compliance documentation for a regulated, healthcare-facing operation — where a missed step isn't just an internal miss, it's a placement risk.
AI-assisted reporting, adopted early
Was already using AI-assisted documentation and reporting workflows to replace manual status collection before it was the default — the same instinct now applied to Workroom Asia™'s own operations.
Tool stack
What she runs the operation on.
Finance & Admin
Xero, QuickBooks, invoicing & purchase orders, accounts payable/receivable, bank reconciliations, payroll coordination
Project Management
ClickUp, Notion, Airtable, Trello, Google Workspace
Comms & CRM
Zendesk, Slack, Zoom
AI & Automation
Claude, ChatGPT, AI-assisted documentation and reporting workflows
Track record
Four roles, one throughline: operations that don't drop the ball.
Employer names are withheld under prior confidentiality agreements — roles, scope, and impact are described in full below.
Project & Operations Manager, Finance & Admin
Outsourcing & operations company · Philippines · Remote- Worked alongside the founder managing an outsourcing and operations company serving international clients.
- Managed project and operations delivery end to end — client onboarding, staffing, scheduling, timelines, quality assurance, and service standards.
- Owned finance and administration — bookkeeping in Xero and QuickBooks, invoicing, purchase orders, accounts payable and receivable, bank reconciliations, and payroll coordination for distributed staff.
- Built the internal systems the operation ran on — SOPs, trackers, onboarding checklists, and AI-assisted reporting that replaced manual status collection.
Operations Manager
Consumer subscription service · 2023–2026- Led a team of four customer support specialists, managing daily operations, performance, and quality assurance for a subscription-based consumer service.
- Set shift coverage, service standards, and escalation paths.
- Tracked team output and customer satisfaction, coaching specialists on tone, accuracy, and response times.
Operations Manager
Healthcare recruitment & staffing · 2023–2025- Managed daily operations and supervised a team of five recruiting and onboarding healthcare professionals for partner medical facilities.
- Directed recruitment strategy and streamlined hiring and onboarding workflows.
- Coordinated workforce scheduling across facilities and maintained relationships with both candidates and healthcare clients.
- Managed compliance documentation and placement records for every onboarded professional.
Bookkeeper & Account Administrator
2024–2025- Maintained financial records and managed bookkeeping in QuickBooks.
- Handled invoice processing, purchase orders, accounts payable and receivable, and financial data entry.
- Prepared account summaries and supported month-end close.
Systems built
Not just running operations — building what they run on.
Finance & Payroll Administration System
Set up and ran the bookkeeping, payroll coordination, and accounts-payable process for a multi-client outsourcing operation in Xero and QuickBooks, with documented month-end steps and reconciliation checks.
Onboarding & Reporting Workflows
Built the internal trackers, SOPs, and AI-assisted reporting used across client onboarding and staffing, replacing manual status collection.
The operations side of every project has a name.
Nyla keeps delivery, finance, and admin running underneath the AI systems Nyrriel designs and builds.